Refund Policy

This Refund Policy is provided by IMOC Digital Services Pvt Ltd (Digital Gramin Seva) and applies to payments made on our website, mobile application and related services. Please read it along with our Terms and Conditions.

General

Digital Gramin Seva is a technology platform. Many services (including recharge, bill payment, money transfer, AEPS, banking facilitation, travel and government services) are fulfilled by banks, NPCI, BBPS, operators, government departments and other third-party partners. Refunds, if any, depend on the nature of the service and confirmation from the concerned partner.

Cancellation by customer

You may cancel the service within 2 days of delivery of product / service. In case a request for cancellation is made after two days, cancellation will not be applicable.

If you want to cancel your order, please contact us on +91-83839-28391 or write to us at support@digitalgraminseva.in, with your registered mobile number, transaction ID / order ID and reason for cancellation.

Cancellation by IMOC Digital Services

Your order may be cancelled due to the following reasons:

• Information provided by you is inaccurate.
• If some problem is identified by our fraud avoidance department.

There are no extra charges for cancellation if the request is made within 2 days of delivery. Where a refund is approved, the full amount will be refunded and reflected in your account in 40-45 working days.

Failed or unsuccessful transactions

If an amount is deducted but the transaction fails, is not confirmed by the bank/operator, or is not delivered, we will investigate with the concerned partner. On confirmation of failure, the amount will be credited back to your Digital Gramin Seva wallet or original payment source, as applicable, generally within 40-45 working days of confirmation. Bank / card / UPI processing timelines may apply in addition.

Non-refundable cases

Refund or cancellation will generally not be available where:

• The service or product has already been successfully delivered or processed (for example, a successful recharge, bill payment, money transfer, AEPS, booking or government application once submitted).
• The cancellation request is made after 2 days of delivery.
• The request is due to incorrect details entered by the user (wrong number, beneficiary, amount, operator, etc.).
• The transaction is under investigation for suspected fraud, chargeback or regulatory hold.
• Third-party / operator / bank rules do not permit reversal.

Wallet, service activation and convenience fees

Wallet load / payment gateway charges, convenience fees, GST and one-time or periodic service activation charges may be non-refundable once paid, except where the related service could not be activated due to a fault on our side. Approved refunds, if any, will follow the 40-45 working day timeline stated above.

How refunds are paid

Approved refunds will be issued to the original payment method or to the registered Digital Gramin Seva wallet / bank account, as per our records. The time for the amount to reflect also depends on your bank, card issuer or UPI app.

Contact for refunds

For refund or cancellation support, contact:

IMOC Digital Services Pvt Ltd
Vardhman South Plaza, 3rd Floor, Local Shopping Centre, Pocket H, Sarita Vihar, New Delhi, Delhi 110076
Phone: +91-83839-28391
Email: support@digitalgraminseva.in